Garlic Crispies | Masala Food Lab

Introduction

At Masala Food Lab Pty Ltd, we value your satisfaction. This Refund Policy outlines the conditions under which refunds or exchanges may be granted for products purchased through our Website.

1. Eligibility for Refunds or Exchanges

1.1 Refunds or exchanges are available for products that:

Are damaged or defective upon receipt.
Are incorrect due to our error.

1.2 To be eligible, requests must be submitted within 14 days of receiving the product.

2. Process for Refunds or Exchanges

2.1 To request a refund or exchange, please contact us at info@masalafoodlab.com.au with the following details:

Order number.
Description of the issue.
Photographic evidence (if applicable).

2.2 Upon approval, we will provide instructions for returning the product. Returned items must be in their original condition and packaging.

3. Non-Refundable Items

3.1 Refunds or exchanges are not available for:

Change of mind.
Perishable items, unless damaged or defective upon receipt.
Items not purchased directly from our Website.

4. Refund Processing

4.1 Approved refunds will be processed using the original payment method within 7-10 business days of receiving the returned item.

4.2 Shipping fees are non-refundable unless the return is due to our error.

5. Changes to This Policy

5.1 We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting on the Website.

For questions or assistance regarding refunds or exchanges, please contact us:

Email: info@masalafoodlab.com.au
Phone: 1300 169 840
Mailing Address: 8-12 Stafford St, Midland, 6056, WA, Australia